Here at DAY BY DAY we take great pride in our garment quality. Each garment is hand made with love & care in Sydney, Australia. If you are truly unhappy with your product or you have been shipped the wrong item or size please email us within 7 days of receiving your shipment and let us know what has gone wrong. Please understand that some restrictions may apply to returns and that shipping costs are not refunded. Any items returned used, worn or damaged will not be accepted.
We will endeavor to work with you to help best resolve any issues that may arise when purchasing or wishing to return an item.
Please make sure the garment being returned in its original condition. The garment MUST be unworn, unwashed and have all original tags still attached. The order invoice must be included in the package. The item MUST be returned within 7 days of purchase.
You will need to cover the cost of shipping for returns in Australia and Internationally. You will need to ensure the return postage is also traceable as DAY BY DAY takes no responsibility for missing packages. Please email firstname.lastname@example.org Stating why you wish to return your item. We will arrange for it to be processed as soon as possible and will reply via email.
All items MUST to be returned within 7 days of receiving your goods. Once we have received the returned item, please allow 5-10 business days for the returned item to be processed.
*Please note we do not accept returned sale items.
Day By Day does not accept returns on normal ' wear & tear ' or 'change of mind'. Please follow the care instructions carefully on your DAY BY DAY garment to prolong the life of it.
*We do not do refunds on any garments - we can however issue a store credit for the same price. Only once we have received the returned product(s).
Please contact us on email@example.com if you have any questions.